![]() ![]() We also offer an optional Vehicle Service Contract for additional peace of mind that assists in most situations. As a safety net for our customers, each vehicle includes the initial 30-day/1,500-mile Limited Warranty. We are unable to determine when components will fail. While they go through an initial inspection to ensure that it meets our standards, there may be some instances in which mechanical malfunctions may occur post-sale. We want to assure you that all our pre-owned vehicles are inspected prior to transporting them to our lots in an effort to prevent situations of mechanical concerns. We are deeply sorry for any concerns you may have regarding the quality of our inventory and any mechanical concerns you've experienced with your vehicle. Hello Dana, Thank you for taking the time to leave a review. Respectfully, DriveTime Customer Relations If you have any further questions or concerns, please do not hesitate to reach out to our Customer Relations department at (888) 290-0148. We will submit your feedback to ensure our sales team provides the high quality customer service we strive to provide. I greatly apologize again for your overall experience and thank you for your interest in purchasing through DriveTime. I would like to let you know that our inventory changes daily. If they are not pleased with their vehicle, the vehicle can be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). DriveTime also offers a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. We apologize this did not reflect during your visit. In order to do this, we take the time to address any questions or concerns each customer may have. Our main goal is to ensure you leave the dealership feeling informed and confident in your vehicle purchase. We certainly do not want any of our customers to feel rushed, and we want to ensure each customer's experience is personalized. ![]() I want to assure you we also aim to provide a quick and streamlined car buying process for all our valued customers. I apologize for your sales experience and if you are feeling dissatisfied with your purchase. Hello Falicia, Thank you for providing your feedback. Drive time free#If you wish to discuss your concerns further, please feel free to contact our Customer Relations team at (888) 290-0148, and a team member will be glad to assist. That said, we apologize if you are feeling misled. We offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. We also offer an optional Vehicle Service Contract for additional peace of mind. For this reason, each of our vehicles includes the initial 30-day/1,500-mile Limited Warranty to ease the potential impact on our customers. While they go through an initial inspection to ensure that it meets our standards, there are some instances in which mechanical malfunctions may occur post-sale. We want to assure you that all our vehicles are inspected prior to the sale in an effort to prevent situations of mechanical concerns. We are disheartened to hear you have concerns regarding the quality of our inventory and apologize for any mechanical issues you've encountered after purchase. Hello Jay, We appreciate you leaving a review. ![]()
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